Refund policy

Thank you for choosing VidaVac™! We are committed to providing you with exceptional products and outstanding customer service. If you need to initiate a return, please review our return policy below:

 

Returns

If you are not completely satisfied with your VidaVac purchase, you can return your order for a full refund or exchange within 90 days of purchase. Please note that, to be eligible for a return the item

must be in its original condition and packaging.

⚠️ FINAL SALE ITEMS — NO RETURNS OR EXCHANGES
All items marked as Final Sale, including items purchased during warehouse clean-out sales, clearance events, or special promotions, are not eligible for returns, refunds, or exchanges under any circumstances. Please review your order carefully before completing your purchase.

You will be responsible for the shipping costs associated with returning the item. Please note that we do not cover return shipping costs or provide shipping labels.

Upon receiving the returned item at our warehouse, we will begin the return and refund process, which typically takes 3-5 business days. Please note that shipping charges are non-refundable.

All refunds will be issued back to the original payment method. For security reasons, we are unable to issue refunds to a different credit or debit card.

To initiate a return, simply contact us at contact@vidavac.com. We are happy to help, and will guide you through the return process.

Cancelling Orders

To cancel an order after it has been placed, please contact us immediately at contact@vidavac.com. Please be aware that once your item has left our warehouse (typically within 1-2 business day), we cannot cancel your order. We strive to ensure prompt delivery by shipping out our products as quickly as possible.

For unwanted items that have already been shipped, please follow the return process outlined above.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery by contacting our customer support team at contact@vidavac.com. Please include photographs or videos of the damaged product in your email. Once we receive your request, we will promptly ship out a replacement at no additional cost to you.

Incorrect Shipping Address

It is crucial to provide accurate shipping information during the checkout process. VidaVac will not be responsible for replacing products if an incorrect or incomplete address is provided. If you realize that you have entered the wrong address after placing your order, please contact us immediately at contact@vidavac.com.

In the event that a package is returned to us due to an incomplete shipping address, the shipping fee will not be refunded. If you require re-delivery, you will be responsible for the associated shipping fee.

Order Lost in Transit

VidaVac cannot be held liable for lost or stolen packages that have been confirmed as delivered to the address specified in your order. If you suspect that your order is lost in transit, please reach out to us at contact@vidavac.com. We will provide you with relevant information, including delivery confirmation, tracking details, and the shipping carrier's information, to assist you in investigating the issue.

Please note that shipping delays may occur due to factors beyond our control. If your order has not been delivered within 45 days from the date of purchase, and the tracking information supports this, we will gladly offer you a refund for the product.

Thank you for choosing VidaVac™! We appreciate your support and looking forward to assisting you.

-The VidaVac Team